Privacy Policy
Effective Date: August 2026
At Export In Stock Lanka, we respect your privacy and are committed to protecting the personal and business information you provide to us.
This Privacy Policy explains how we collect, use, store, share, and protect information when you visit Export In Stock Lanka, submit a product enquiry, request a quotation, communicate with us, or use our B2B sourcing services.
By using our website or submitting information through our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, submit an enquiry, request a quotation, or communicate with us, we may collect information including:
- Full name
- Business or company name
- Job title or position
- Email address
- Phone number
- Country
- Company address
- Billing or shipping address, where applicable
- Product requirements
- Required quantities
- Product specifications
- Packaging requirements
- Destination country or port
- Shipping requirements
- Sample requirements
- Messages and other information submitted through our enquiry forms
- Records of quotations and business communications
- IP address
- Browser and device information
- Website usage information
- Cookies and similar technologies
If a commercial transaction takes place, we may also collect information reasonably necessary to process the order, prepare documentation, arrange payment, coordinate shipping, and meet legal or regulatory requirements.
2. B2B Enquiry & Quotation Information
When you submit a Request for Quotation (RFQ) or product sourcing enquiry, we may collect information about your business and sourcing requirements.
This may include:
- Product name
- Required quantity
- Product specifications
- Preferred packaging
- Private-label requirements
- Required certifications
- Target price, if provided
- Destination country
- Destination port
- Preferred shipping method
- Expected order frequency
- Sample requirements
- Other sourcing information you voluntarily provide
We use this information to understand your requirements, identify suitable sourcing options, communicate with relevant suppliers, and prepare or facilitate quotations.
3. How We Use Your Information
We may use the information we collect to:
- Respond to product enquiries
- Process Requests for Quotation
- Understand your sourcing requirements
- Identify suitable Sri Lankan suppliers or manufacturers
- Obtain product and pricing information
- Prepare or facilitate quotations
- Arrange product samples
- Communicate regarding orders and enquiries
- Coordinate packaging and product specifications
- Assist with shipping and logistics arrangements
- Prepare relevant commercial or export documentation
- Provide customer and B2B support
- Maintain records of business communications
- Improve our website and services
- Analyse website usage and performance
- Prevent fraudulent or unauthorised activity
- Meet legal, accounting, tax, or regulatory requirements
- Send relevant product, sourcing, or business updates where permitted
We will only use personal information for legitimate business purposes and as otherwise permitted or required by applicable law.
4. Sharing Information With Suppliers
Export In Stock Lanka operates as a B2B sourcing and export platform and may work with independent Sri Lankan manufacturers, producers, exporters, wholesalers, and suppliers.
When necessary to respond to your enquiry or obtain a quotation, we may share relevant information with suitable suppliers.
Information shared may include:
- Company name
- Contact details where necessary
- Product requirements
- Required quantities
- Specifications
- Packaging requirements
- Destination country
- Certification requirements
- Shipping requirements
- Other information relevant to preparing a quotation
We aim to share only information reasonably necessary to process your sourcing enquiry or commercial transaction.
By submitting a sourcing or quotation request, you acknowledge that relevant information may need to be shared with suppliers or service providers for us to respond effectively.
5. International Shipping & Logistics
Where you proceed with an order, relevant information may be shared with third parties involved in fulfilling the transaction.
These may include:
- Freight forwarders
- Shipping lines
- Airlines
- Courier companies
- Customs brokers
- Warehousing providers
- Inspection companies
- Certification providers
- Insurance providers
- Other logistics or export service providers
The information shared will depend on what is reasonably required to arrange and complete the shipment.
6. Payment Information
Where payments are made in connection with an order, they may be processed through banks, payment gateways, or other financial service providers.
Depending on the transaction, payment methods may include bank transfers, Telegraphic Transfers (T/T), Letters of Credit (L/C), supported online payment methods, or other mutually agreed arrangements.
We do not normally store complete credit or debit card information on our servers where payments are processed through third-party payment providers.
Banks, payment processors, and financial institutions may process information according to their own privacy and security policies.
7. Samples
If you request a product sample, we may collect information necessary to arrange its delivery, including:
- Recipient name
- Company name
- Delivery address
- Phone number
- Email address
- Courier information
- Product requirements
This information may be shared with the relevant supplier and courier or logistics provider for the purpose of preparing and delivering the sample.
8. Cookies
Export In Stock Lanka may use cookies and similar technologies to operate and improve the website.
Cookies may be used to:
- Remember website preferences
- Maintain website functionality
- Analyse visitor behaviour
- Understand how visitors use our website
- Measure website performance
- Improve user experience
- Measure marketing and advertising performance
You can control or disable cookies through your browser settings.
Disabling certain cookies may affect some website functionality.
9. Analytics & Advertising
We may use analytics and advertising technologies to understand website traffic, measure marketing performance, and improve our services.
These services may include, where applicable:
- Google Analytics
- Google Ads conversion tracking
- Meta Pixel
- Other analytics or advertising technologies
These services may collect information such as your IP address, device type, browser information, pages visited, referring website, and interactions with our website.
The information collected through these technologies is subject to the privacy practices of the respective service providers.
Where required by applicable law, relevant cookies or tracking technologies will be used subject to appropriate consent.
10. Email & Business Communications
If you submit an enquiry, request a quotation, or communicate with us, we may use your contact information to respond and provide relevant follow-up information concerning your request.
We may also send information regarding:
- Products you have enquired about
- Quotation updates
- New sourcing opportunities
- Relevant Sri Lankan export products
- Business updates
- Promotional communications where permitted
You may request to stop receiving promotional communications at any time.
Transactional or enquiry-related communications may still be sent where necessary to manage an existing request, quotation, or order.
11. Third-Party Service Providers
We may use third-party service providers to operate our website and business.
These may include:
- Website hosting providers
- Email service providers
- CRM systems
- Analytics providers
- Advertising platforms
- Payment processors
- Banks
- Suppliers
- Manufacturers
- Freight forwarders
- Courier companies
- Customs brokers
- Inspection companies
- Other professional service providers
These third parties may receive information necessary to perform services on our behalf or facilitate your requested transaction.
12. International Data Transfers
Because Export In Stock Lanka works with buyers, suppliers, logistics companies, and service providers in different countries, your information may be processed or transferred internationally where necessary.
Where personal information is transferred internationally, we will take reasonable steps to ensure that it is handled appropriately and in accordance with applicable data protection requirements.
13. Data Security
We take reasonable technical and organisational measures to protect information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
Access to personal and commercial information is limited where reasonably appropriate to persons or service providers who require it for legitimate business purposes.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
14. Data Retention
We retain information only for as long as reasonably necessary for the purposes for which it was collected.
This may include retaining information to:
- Manage enquiries and quotations
- Maintain records of transactions
- Provide customer support
- Manage supplier relationships
- Fulfil contractual obligations
- Resolve disputes
- Prevent fraud
- Meet accounting and tax requirements
- Meet legal or regulatory obligations
When information is no longer reasonably required, we may delete, anonymise, or securely dispose of it, subject to applicable legal requirements.
15. Your Privacy Rights
Depending on applicable data protection laws and your location, you may have rights concerning your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally permitted
- Withdraw consent where processing is based on consent
- Object to certain uses of your information
- Request that we stop sending marketing communications
- Request information about how your personal data is being used
Certain information may need to be retained where required for legal, accounting, contractual, fraud-prevention, or regulatory purposes.
To make a privacy-related request, please contact us using the details below.
16. Business Information
Some information submitted to Export In Stock Lanka may relate to a company or other legal entity rather than an identifiable individual.
Business information may include company names, product requirements, purchasing volumes, specifications, and other commercial information.
We nevertheless aim to handle commercially sensitive information responsibly and use it only for legitimate sourcing, quotation, transaction, and business purposes.
17. Confidential Business Information
Buyers may provide commercially sensitive information when requesting quotations, including product specifications, purchasing quantities, packaging requirements, or sourcing plans.
We will take reasonable steps to use such information only for legitimate purposes related to the enquiry or transaction.
However, buyers should avoid submitting trade secrets, proprietary designs, confidential formulas, or other highly sensitive intellectual property through standard website forms unless appropriate confidentiality arrangements have first been established.
18. Third-Party Links
Our website may contain links to supplier websites, logistics providers, government resources, certification organisations, or other third-party websites.
Export In Stock Lanka is not responsible for the privacy practices, security, or content of independent third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal or confidential information.
19. Children’s Privacy
Export In Stock Lanka is a B2B sourcing platform and is not intended for use by children.
We do not knowingly collect personal information from children through our B2B enquiry services.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our business operations
- Website functionality
- Services
- Technology
- Legal or regulatory requirements
Any updated Privacy Policy will be published on this page together with a revised effective date.
We encourage users to review this page periodically.
21. Contact Us
If you have questions about this Privacy Policy, wish to exercise applicable privacy rights, or would like more information about how we handle your information, please contact:
Export In Stock Lanka
Sri Lanka
Email: info@instocklanka.com
We will respond to legitimate privacy-related enquiries as soon as reasonably possible.